The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service, smooth check-ins, guest engagement, food and beverage presentation, and a consistently high luxury standard. The role typically requires several years of experience in hotel front office, guest relations, executive lounge, or club operations, preferably within an international luxury hotel. Strong leadership, communication, problem-solving, and organizational skills are essential. Candidates should be confident managing a multicultural team, handling VIP guests, coordinating with other departments, monitoring service quality, and resolving complaints professionally. Fluency in English is generally expected; Indonesian language skills and relevant hospitality qualifications are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, personalized guest service, elegant accommodation, and high-quality dining and wellness facilities. Shangri-La properties generally provide structured training, international service standards, and opportunities to progress within a global hotel network. In Indonesia, the group has operated prominent city and resort properties, serving business travelers, leisure guests, families, and high-profile visitors. Employees are expected to demonstrate professionalism, genuine care, cultural awareness, and close attention to detail while delivering the company’s distinctive guest experience.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other resort islands. Jakarta and Surabaya provide stronger year-round employment in luxury hotels, while Bali and Lombok offer resort, food and beverage, wellness, and guest-relations roles, often with more seasonal demand. Indonesian culture values courtesy, community, religious diversity, and respectful communication. Lifestyle varies from busy metropolitan living to relaxed beach communities; costs are generally lower than in many Western countries, although Bali accommodation can be expensive. Foreign employees normally need employer sponsorship and an appropriate work permit, commonly arranged through the company before starting work. A valid passport, health documentation, and employment contract are usually required. Candidates should confirm visa rules, taxation, accommodation, insurance, and relocation support directly with Shangri-La, as requirements and benefits vary by property and nationality.
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