Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service, smooth check-ins, guest engagement, food and beverage presentation, and a consistently high luxury standard. The role typically requires several years of experience in hotel front office, guest relations, executive lounge, or club operations, preferably within an international luxury hotel. Strong leadership, communication, problem-solving, and organizational skills are essential. Candidates should be confident managing a multicultural team, handling VIP guests, coordinating with other departments, monitoring service quality, and resolving complaints professionally. Fluency in English is generally expected; Indonesian language skills and relevant hospitality qualifications are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, personalized guest service, elegant accommodation, and high-quality dining and wellness facilities. Shangri-La properties generally provide structured training, international service standards, and opportunities to progress within a global hotel network. In Indonesia, the group has operated prominent city and resort properties, serving business travelers, leisure guests, families, and high-profile visitors. Employees are expected to demonstrate professionalism, genuine care, cultural awareness, and close attention to detail while delivering the company’s distinctive guest experience.