Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the daily operation of the front desk, concierge, guest services and reception teams. Requirements typically include a diploma or degree in hospitality, several years of front-office experience, strong knowledge of hotel systems and excellent spoken and written English. Previous supervisory experience in an international luxury hotel is advantageous. The successful candidate is expected to lead by example, coach colleagues, handle guest concerns professionally, maintain service standards and support smooth check-in and check-out operations. Flexibility for shifts, weekends and public holidays is essential, along with strong communication, organisation and problem-solving skills.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, personalised service and high-quality guest experiences. Shangri-La Singapore is a leading five-star property set among extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and event spaces for leisure and business guests. The organisation places strong emphasis on service excellence, employee development, teamwork and cultural awareness. Working for Shangri-La can provide exposure to international guests, luxury-hotel operations and structured career opportunities across front office, food and beverage, rooms and other hospitality functions.