The Assistant Human Resources Manager supports the hotel’s HR function across recruitment, onboarding, employee relations, training, performance management, payroll coordination and compliance with Malaysian employment regulations. Candidates should usually have a diploma or degree in Human Resources, Business Administration or a related field, together with several years of hospitality HR experience, including supervisory responsibilities. Strong communication, organisation and interpersonal skills are essential. The successful candidate is expected to maintain confidentiality, provide responsive support to colleagues and managers, promote Shangri-La’s service culture, handle workplace matters fairly and professionally, and help ensure that HR policies, employment standards and company procedures are consistently followed.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for warm Asian hospitality, personalised service and high standards in guest experience. In Malaysia, Shangri-La operates several recognised hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and other major tourism areas. Employees typically work in an international environment with opportunities to develop careers across hotel departments and properties. Human Resources teams play an important role in employee engagement, talent development, compliance and maintaining the service culture that supports the company’s guest-focused brand.
Malaysia offers varied hospitality opportunities on islands and coastal destinations including Penang, Langkawi, Pangkor, Tioman, Redang, Perhentian and parts of Sabah. Resorts, hotels, restaurants, diving operators and tourism companies regularly recruit in front office, food and beverage, housekeeping, engineering, sales and human resources. Local culture combines Malay, Chinese, Indian and Indigenous influences, with strong religious and community traditions. Lifestyle ranges from lively Penang city life to quieter beach-resort living; costs are generally lower than in many major international destinations, although island housing can be limited and seasonal. Foreign nationals normally need an employer-sponsored work permit or Employment Pass before starting work, and the employer usually manages the application. Candidates should confirm salary, accommodation, transport, insurance, tax and permit arrangements before relocating. English is widely used in tourism, while Malay is the national language.
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