The Director of Sales & Marketing is responsible for developing and executing commercial strategies that increase room revenue, meetings and events, food and beverage sales, and overall market share. Requirements typically include a degree or diploma in hospitality, business, marketing, or a related field, together with substantial hotel sales experience, preferably at management or luxury-property level. The successful candidate should understand local and international markets, revenue trends, digital marketing, distribution channels, and key account management. Shangri-La expects a commercially driven leader with strong communication, negotiation, networking, budgeting, and team-building skills. The role also requires close cooperation with revenue management, operations, public relations, and regional sales teams.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for warm Asian hospitality, high service standards, premium accommodation, destination resorts, restaurants, spas, and conference facilities. In Malaysia, Shangri-La properties serve business and leisure travelers in major cities and resort destinations, including Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Employees generally work in a multicultural environment with opportunities to serve international guests, develop commercial expertise, and progress within a global hotel network. Benefits for senior roles may include performance incentives, accommodation or housing support, meals, medical coverage, travel privileges, and relocation assistance, subject to the specific employment package.
Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events, aviation, retail, technology, and international business. Popular island destinations include Langkawi, Penang, Tioman, Redang, Perhentian, Pangkor, and parts of Sabah and Sarawak, while Kuala Lumpur remains the main corporate and commercial hub. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality and business. Lifestyle varies from busy urban living to relaxed beach or resort communities, with generally affordable food, transport, and services. Foreign professionals normally require an employment pass sponsored by their employer, and the company must meet immigration and salary requirements. Relocating candidates should confirm visa sponsorship, tax treatment, accommodation, healthcare, schooling, and probation terms before accepting an offer. Malaysia is tropical year-round, with monsoon conditions differing by coast, so island living may involve seasonal transport and weather limitations.
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