Waiter / Waitress (Lobby Lounge)

Job Description

The Waiter/Waitress serves guests in the Lobby Lounge, taking orders, recommending food and beverages, delivering items accurately, processing payments and maintaining a welcoming, well-presented environment. Candidates should have hospitality or food-and-beverage experience, good spoken English, strong customer-service skills and a professional appearance. Knowledge of beverage service and experience in an international hotel are advantageous. The role requires teamwork, attention to detail, reliability and the ability to remain calm during busy periods. Candidates are expected to follow Shangri-La service standards, handle guest requests courteously, maintain hygiene and safety procedures, and work flexible shifts including evenings, weekends and public holidays.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Shangri-La Singapore is a well-established five-star property known for its landscaped grounds, multiple dining venues, attentive service and extensive guest facilities. The company promotes warm Asian hospitality, personalized guest experiences and high service standards. Employees typically work in a multicultural environment with opportunities to develop through structured training and internal career progression. For a Lobby Lounge service role, the hotel values professionalism, courtesy, product knowledge and the ability to create a relaxed yet polished experience for guests. Benefits may include staff meals, uniforms, service training, medical coverage and preferential accommodation or travel rates, depending on the employment package and applicable local policies.

Destination Guide

Singapore is a highly developed island city-state and a major centre for tourism, finance, technology and international business. Hospitality workers can find opportunities in luxury hotels, restaurants, resorts, catering companies and event venues, although competition is strong and employers generally prioritize relevant experience, English communication and recognized service skills. The culture is multicultural, orderly and fast-paced, with Chinese, Malay, Indian and international influences. Lifestyle benefits include excellent public transport, diverse food, safe neighbourhoods and abundant shopping and entertainment, though housing and daily expenses can be high. Foreign employees usually need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to salary, qualifications and government approval; eligibility rules can change. Candidates should secure a written offer, confirm accommodation and benefits, and budget for deposits, transport and healthcare before relocating. Singapore has a tropical climate, so light clothing and readiness for frequent rain are useful.