The Service Associate - Reservations Executive supports Shangri-La Singapore’s reservations function by handling room enquiries, bookings, amendments, cancellations and guest requests through telephone, email and reservation systems. Candidates should have hospitality, reservations or customer-service experience, strong communication skills, attention to detail and confidence using computer systems. Good spoken and written English is expected; additional languages are an advantage. The role requires a polished, service-minded attitude, accurate record keeping and the ability to work shifts, weekends and public holidays. The successful candidate is expected to meet service standards, recommend suitable room and package options, protect booking accuracy and coordinate effectively with Front Office, Sales and other hotel departments.
Shangri-La is a luxury hospitality group founded in Singapore and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group operates under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La Singapore is an established luxury city resort set within landscaped grounds near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, wellness services and family-oriented amenities. The company places strong emphasis on genuine Asian hospitality, personalised guest service, professional development and teamwork. Employees typically work in a multicultural environment and support high standards in guest relations, accommodation, food and beverage, events and hotel operations.
Singapore is a compact, highly connected island city with opportunities in hotels, tourism, aviation, finance, technology, healthcare, retail and education. Its culture is multicultural, shaped by Chinese, Malay, Indian and international communities, with English widely used in workplaces. The lifestyle is safe, efficient and urban, with excellent public transport, diverse food, shopping, parks and convenient access to Southeast Asia. Housing and daily expenses can be relatively high, especially near central districts, so accommodation and benefits should be checked carefully. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications, experience and government requirements. Employers normally manage the application process. New arrivals should arrange suitable housing, healthcare coverage, banking and local registration before starting work.
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