The Service Associate – Horizon Club provides attentive, personalized service to guests using the hotel’s executive lounge. Responsibilities typically include welcoming guests, handling check-in and check-out support, serving refreshments, maintaining lounge standards, answering enquiries, coordinating with other departments, and resolving guest concerns professionally. Candidates should have hospitality or customer-service experience, good English communication skills, a pleasant and confident personality, and strong attention to detail. Previous experience in a hotel lounge, front office, restaurant, or guest-relations position is advantageous. The role requires flexibility for rotating shifts, weekends, and holidays, along with the ability to remain composed in a busy luxury-hotel environment. A strong service mindset, teamwork, professional appearance, and commitment to Shangri-La’s standards are expected.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for refined accommodation, warm Asian hospitality, and personalized guest service. Shangri-La properties commonly include restaurants, wellness facilities, meeting venues, executive lounges, and resort amenities. In the Philippines, the group operates well-known hotels and resorts in destinations such as Manila, Cebu, and Boracay. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests. The company offers opportunities across hotel operations, food and beverage, sales, finance, engineering, and guest services, with training and career-development opportunities available in many properties.
The Philippines offers hotel and tourism opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and Davao. Common roles include front office, food and beverage, housekeeping, resort operations, diving, sales, and guest relations. Filipino culture is friendly, family-oriented, and community-minded, while English is widely used in workplaces. Lifestyle varies from energetic city living to relaxed beach communities; costs are generally lower than in many Western countries, although central Manila and major resorts can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents. Relocating may involve medical checks, police clearance, accommodation arrangements, and local registration. Candidates should confirm visa sponsorship, benefits, housing, transport, and working hours directly with the employer before accepting an offer.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...