Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality management or a related field, substantial experience in luxury hotels or resorts, and proven leadership across rooms, food and beverage, and guest services. Strong commercial awareness, communication skills, problem-solving ability, and knowledge of international hotel standards are expected. The role requires a hands-on, visible leader who can motivate multicultural teams, manage operational challenges, build guest relationships, and represent Shangri-La professionally. Flexibility, resilience, and a commitment to exceptional service are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, and other international markets. Its brands are known for warm Asian hospitality, high service standards, distinctive destinations, and strong attention to guest experience. In the Philippines, Shangri-La operates well-established properties including luxury city hotels and island resorts. The company places emphasis on personalized service, operational excellence, colleague development, sustainability, and creating memorable experiences for guests. A Resident Manager can expect a structured international environment, collaboration with department heads, and responsibility for maintaining both commercial results and the brand’s luxury standards.