The Reservation Executive manages room reservations, enquiries, amendments, cancellations and related guest requests while ensuring accurate information and strong conversion of enquiries into bookings. Candidates are generally expected to have hotel reservations or front-office experience, good knowledge of reservation systems and online booking channels, and excellent spoken and written English. Familiarity with Opera or similar property-management systems is advantageous. The role requires attention to detail, numerical accuracy, professional telephone and email communication, and the ability to work under pressure. The successful candidate should provide warm, efficient service, understand room types and rates, follow revenue and booking policies, and cooperate closely with Front Office, Sales and other hotel departments. Shift work, weekends and public holidays may be required.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving business and leisure travellers through full-service hotels and resorts. Shangri-La is known for Asian-inspired hospitality, personalised guest service and high standards in accommodation, dining, meetings and wellness. Shangri-La Singapore is a well-established luxury hotel set near Orchard Road, with extensive guest rooms, suites, restaurants, event facilities, gardens and recreational amenities. Employees typically work in a multicultural environment where service quality, teamwork, professionalism and attention to guest needs are strongly valued. Career opportunities range across hotel operations, food and beverage, sales, finance, engineering and corporate support functions.
Singapore is a compact city-island with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and international business. The culture is multicultural, with Chinese, Malay, Indian and international influences, and English is widely used in workplaces. Life is safe, efficient and convenient, with excellent public transport, modern healthcare and abundant dining and entertainment. Housing can be expensive, particularly near central areas, so many employees share apartments or live farther from the city centre. Foreign applicants usually need an employer-sponsored work pass; hotel service roles may be eligible for an S Pass or Work Permit, subject to government requirements, salary thresholds and quotas. Employers normally guide successful candidates through the application process. New arrivals should budget for deposits, transport, food and medical coverage, and confirm accommodation, working hours, benefits and pass arrangements before relocating.
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