The Team Leader, Dining Reservations oversees daily restaurant booking operations, ensuring accurate reservations, efficient table management and excellent guest service. Requirements typically include a diploma or equivalent hospitality qualification, relevant experience in restaurant reservations, guest relations or hotel operations, and strong communication skills. Familiarity with reservation systems, telephone etiquette and Microsoft Office is expected. The successful candidate should be organised, confident handling guest requests and complaints, attentive to detail and capable of leading a small team during busy periods. Flexibility to work shifts, weekends and public holidays is required. Experience in a luxury hotel or international hospitality environment, along with knowledge of dining outlets and upselling techniques, would be advantageous.
Shangri-La is a luxury hospitality group originating from Hong Kong and operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is recognised for warm Asian-inspired hospitality, high service standards and extensive guest facilities, including restaurants, spas, meeting venues and leisure amenities. Shangri-La Hotel Singapore is a prominent five-star property set near Orchard Road, with accommodation, multiple dining concepts, event spaces, gardens and wellness facilities. Employees typically work in a multicultural environment and receive exposure to international service standards, structured operating procedures and opportunities for career development within the wider group. The company places strong emphasis on guest satisfaction, teamwork, professionalism and creating memorable experiences for both leisure and business travellers.
Singapore is a compact, highly developed island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology and healthcare. Hospitality employees benefit from an international workplace, excellent public transport, high safety standards and diverse food and cultural experiences. The lifestyle is convenient but relatively expensive, especially for accommodation. Popular areas include Orchard Road, Marina Bay, Tiong Bahru and the eastern neighbourhoods, while nearby Sentosa offers beaches and leisure attractions. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and applicable quotas. Employers commonly guide successful applicants through the application process. Candidates should budget for rent, transport, healthcare and daily expenses, and verify employment terms, housing arrangements, pass eligibility and relocation support before accepting an offer.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...