Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales and marketing activities through administrative coordination, preparing reports and presentations, maintaining client and promotional records, arranging appointments, and assisting with campaigns, events, and communications. Candidates should typically have a diploma or degree in hospitality, business, marketing, or a related field, along with relevant hotel or administrative experience. Strong organisation, written and verbal communication, computer literacy, and attention to detail are expected. The role also requires a professional appearance, a service-oriented attitude, teamwork, discretion, and the ability to manage competing deadlines. Experience with hotel sales systems, social media, and customer relationship management is advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, high service standards, comfortable accommodation, and extensive business, dining, wellness, and event facilities. In Malaysia, Shangri-La operates well-known properties in locations including Kuala Lumpur, Penang, Kota Kinabalu, and other resort destinations. The company offers career opportunities across hotel operations, food and beverage, sales, marketing, finance, engineering, guest services, and management. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to guest satisfaction while supporting the group’s reputation for quality service.