The Sales & Marketing Coordinator supports the hotel’s sales and marketing activities through administrative coordination, preparing reports and presentations, maintaining client and promotional records, arranging appointments, and assisting with campaigns, events, and communications. Candidates should typically have a diploma or degree in hospitality, business, marketing, or a related field, along with relevant hotel or administrative experience. Strong organisation, written and verbal communication, computer literacy, and attention to detail are expected. The role also requires a professional appearance, a service-oriented attitude, teamwork, discretion, and the ability to manage competing deadlines. Experience with hotel sales systems, social media, and customer relationship management is advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, high service standards, comfortable accommodation, and extensive business, dining, wellness, and event facilities. In Malaysia, Shangri-La operates well-known properties in locations including Kuala Lumpur, Penang, Kota Kinabalu, and other resort destinations. The company offers career opportunities across hotel operations, food and beverage, sales, marketing, finance, engineering, guest services, and management. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to guest satisfaction while supporting the group’s reputation for quality service.
Malaysia offers hospitality, tourism, retail, marine recreation, events, and corporate sales opportunities, especially in Penang, Langkawi, Kota Kinabalu, Kuala Lumpur, and other resort areas. Langkawi is known for beaches, island tours, a relaxed lifestyle, and a strong resort employment market. Penang combines historic culture, excellent food, urban conveniences, and nearby beaches, while Sabah provides access to diving, nature, and adventure tourism. Malaysian culture is diverse, blending Malay, Chinese, Indian, and Indigenous traditions; English is widely used in hotels and business settings. Living costs vary, with resort islands often more expensive for housing and transport. Foreign nationals generally need an employer-sponsored employment pass, and the company normally handles the application. Candidates should confirm visa eligibility, accommodation, healthcare, transport, and tax arrangements before relocating.
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