The role supports or leads hotel human resources operations, including recruitment, onboarding, employee relations, performance management, training coordination, payroll support, policy implementation and compliance with Singapore employment regulations. Candidates should have a diploma or degree in human resources, business or hospitality, along with relevant hotel or service-industry experience. Strong communication, organisation and problem-solving skills are essential. The successful candidate is expected to be approachable, discreet and commercially aware, while maintaining positive employee relations and supporting Shangri-La’s service culture. Manager-level applicants should also demonstrate leadership experience, the ability to coach colleagues and confidence in handling sensitive workplace matters.
Shangri-La Group is a luxury hospitality company founded in Singapore and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are recognised for warm Asian hospitality, high service standards and a strong focus on guest experience. Shangri-La Hotel Singapore is an established luxury city resort set in extensive landscaped grounds near Orchard Road. The company employs people across hotel operations, food and beverage, wellness, events, administration and corporate functions. Its workplace culture generally emphasises service excellence, teamwork, professional development and respect for colleagues from diverse backgrounds.
Singapore offers strong opportunities in hospitality, human resources, tourism, finance, technology and international business. The work culture is professional, multicultural and generally fast-paced, with English widely used in offices and hotels. Residents enjoy excellent public transport, reliable infrastructure, diverse food, shopping, parks and easy access to regional destinations. Housing can be expensive, especially in central areas, so many newcomers choose locations near MRT lines outside the city centre. Foreign employees normally require employer-sponsored permission such as an Employment Pass or S Pass, depending on qualifications, salary and current government criteria; approval is not automatic. Before relocating, candidates should confirm the employment contract, benefits, medical coverage, accommodation expectations and pass arrangements with the employer. Singapore is compact and convenient, although its tropical climate, humidity and relatively high daily costs require preparation.
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