The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, coordinating with Front Office, Housekeeping, Food and Beverage, Engineering and Security teams, and resolving guest concerns promptly. Candidates should have relevant experience in hotel operations or front office supervision, strong communication and leadership skills, sound judgment, and a professional service mindset. The role requires flexibility to work rotating shifts, weekends and public holidays. Shangri-La expects a guest-focused individual who can remain calm under pressure, maintain service standards, support colleagues and handle operational decisions independently. Familiarity with hotel systems, complaint handling and Singapore hospitality practices is advantageous.
Shangri-La is a luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian-inspired hospitality, high service standards and its distinctive Shangri-La brand. Shangri-La Rasa Sentosa and Shangri-La Singapore are among its well-known Singapore properties, serving leisure travellers, business guests, families and events. The company offers careers across hotel operations, food and beverage, guest services, wellness, sales and corporate functions. Employees typically work in a multicultural environment where attention to detail, genuine care for guests, teamwork and professionalism are highly valued. Benefits and career progression vary according to the property, position and employment contract.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. Its hotel industry is multicultural and offers roles for experienced professionals as well as candidates building international careers. Life is convenient, safe and highly connected, with excellent public transport, modern healthcare, diverse food and lively cultural districts. Housing can be expensive, particularly near central areas, so many employees share accommodation or live outside the city centre. English is widely used at work, alongside Mandarin, Malay and Tamil. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; approval depends on salary, qualifications and government criteria. Employers usually guide successful candidates through the application process. Singapore has a tropical climate, strict laws and a fast-paced but orderly lifestyle, with easy access to nearby Southeast Asian destinations.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...