Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, handles check-in and check-out, manages reservations and room assignments, responds to enquiries, processes payments, and coordinates with housekeeping and other hotel departments. Candidates should have a friendly, confident manner, strong communication and customer-service skills, basic computer knowledge, and good attention to detail. Previous hotel or front-desk experience is advantageous, while familiarity with Opera or similar property-management systems is helpful. The role requires a professional appearance, patience, problem-solving ability, and flexibility to work rotating shifts, weekends, and public holidays. Fluency in English is essential; additional languages and experience serving international guests are valued.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian-inspired service. The company operates hotels, resorts, and related hospitality properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La emphasizes genuine care, personalized guest experiences, high service standards, and strong attention to local culture. Its Singapore operations serve business and leisure travelers and typically include accommodation, dining, events, wellness, and guest-services facilities. Employees work in a multicultural environment with opportunities to develop careers across hotel departments and international locations. The company generally looks for people who are courteous, service-oriented, adaptable, and committed to teamwork and professional hospitality standards.