Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages enquiries, handles feedback and service recovery, and coordinates with hotel departments to ensure a smooth and personalized stay. Candidates typically need hospitality or customer-service experience, strong English communication skills, a pleasant and professional manner, and confidence dealing with guests from different cultures. Additional language skills are advantageous. The role requires good problem-solving ability, attention to detail, computer literacy, and flexibility to work shifts, weekends and public holidays. Shangri-La expects candidates to represent the hotel warmly, maintain luxury service standards, protect guest confidentiality and remain calm and courteous in busy situations.

About the employer

Shangri-La is an international luxury hospitality group founded in Asia and known for its hotels, resorts and serviced residences across major cities and holiday destinations. The group is recognized for its warm Asian hospitality, personalized guest service and high standards in accommodation, dining and wellness. Shangri-La Hotel Singapore is located near Orchard Road and serves leisure travelers, business guests, families and events. Employees generally work in a multicultural environment with opportunities to develop skills across hotel operations. Guest-facing colleagues are expected to deliver attentive, thoughtful service while working closely with departments such as Front Office, Housekeeping, Food and Beverage and Concierge. Exact benefits, training opportunities and employment conditions depend on the position and the terms offered by the Singapore property.