Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls, guest requests and internal communications professionally and efficiently. Typical requirements include a secondary-school qualification, good spoken and written English, basic computer skills, a pleasant telephone manner and the ability to remain calm under pressure. Previous experience in hotel operations, a call centre or guest services is advantageous. The successful candidate is expected to respond promptly, record requests accurately, coordinate with relevant departments and protect guest privacy. Flexibility to work rotating shifts, weekends and public holidays is normally required. Strong customer-service skills, attention to detail, teamwork and familiarity with hotel systems will be valued.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and known for its hotels, resorts and residences across the world. The brand operates properties in major cities and leisure destinations, offering accommodation, restaurants, wellness facilities, meetings and events, and personalised guest services. Shangri-La places strong emphasis on Asian hospitality, service quality and creating memorable experiences for guests. Its Singapore operations include luxury hotel services for business and leisure travellers, supported by teams in front office, food and beverage, housekeeping, engineering and administration. Employees generally work in a multicultural environment where professionalism, courtesy, teamwork and attention to detail are important. The company also provides opportunities to develop a career in hotel operations and international hospitality.

Destination Guide

Singapore is a compact, highly connected island city-state with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Its diverse culture combines Chinese, Malay, Indian and international influences, reflected in its food, festivals and neighbourhoods. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, dining and healthcare, although rent and daily expenses can be high. New residents often choose areas near MRT stations and compare employer-provided accommodation or allowances carefully. Foreign employees usually need a work pass arranged by their employer, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Candidates should confirm eligibility, contract terms, shift patterns, medical requirements and relocation costs before accepting an offer. Singapore has a tropical climate, so light clothing and readiness for frequent rain are useful.