Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for keeping the hotel’s buildings, equipment, utilities and guest facilities safe, reliable and well maintained. Requirements typically include a diploma or degree in engineering, preferably electrical, mechanical or building services, along with several years of hotel or resort engineering experience. The candidate should understand preventive maintenance, statutory inspections, energy management, budgeting and contractor supervision. Strong leadership, communication and problem-solving skills are expected, as the role coordinates technicians and responds quickly to operational or guest-related issues. Experience with hotel engineering systems, maintenance software and health and safety procedures is advantageous. Flexibility for shifts, emergencies and working in a resort environment is essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, high-quality facilities and its Asian-inspired approach to hospitality. Shangri-La properties range from city hotels to beach and island resorts, employing teams across rooms, food and beverage, engineering, wellness, finance and guest services. In Indonesia, the group has operated luxury properties serving leisure travellers, business guests, conferences and destination events. Employees generally work in multicultural environments with structured hotel standards, training opportunities and strong emphasis on guest satisfaction, safety and operational excellence. Benefits and accommodation arrangements vary by property and employment contract.