Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service, guest satisfaction, efficient staffing, and smooth coordination with Front Office, Food and Beverage, Housekeeping, and other departments. Candidates should have hotel or luxury hospitality experience, preferably in executive lounge, guest relations, or front office management. Strong communication, leadership, problem-solving, and organizational skills are expected, along with confidence handling VIP guests and service recovery situations. Fluency in English is generally required; additional languages and knowledge of local Indonesian hospitality practices are advantageous. The role also requires flexibility for shifts, weekends, and public holidays, as well as a polished appearance and a genuine commitment to Shangri-La service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive warm Asian hospitality. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Its hotels typically provide accommodation, dining, wellness, meetings, and leisure services, with a strong focus on personalized guest experiences. Shangri-La places importance on service excellence, employee development, teamwork, and cultural understanding. In Indonesia, its properties serve business travelers, leisure guests, families, and corporate groups, and employees work in multicultural environments with high international service standards. Benefits and working conditions vary by property, role, and local employment regulations.