Food & Beverage Supervisor (Outlets)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Supervisor oversees daily operations in assigned outlets, ensuring efficient service, high guest satisfaction, and compliance with Shangri-La standards. Typical requirements include experience in hotel or restaurant operations, preferably in a supervisory role; strong knowledge of food and beverage service; good spoken English; and the ability to lead and train colleagues. The successful candidate is expected to supervise shifts, coordinate seating and service, handle guest requests and complaints professionally, monitor cleanliness and presentation, support stock and cost controls, and work closely with the kitchen and other hotel departments. Flexibility to work rotating shifts, weekends, and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its Asian-inspired approach to warm, personalized hospitality and its emphasis on thoughtful guest service. Shangri-La Hotel Singapore is a well-established luxury property located near Orchard Road, with extensive accommodation, restaurants, meeting facilities, gardens, and leisure amenities. Employees typically work in a multicultural environment and are expected to maintain polished service standards, teamwork, discretion, and attention to detail. The group offers opportunities across food and beverage, rooms, culinary, events, sales, engineering, and corporate functions, with training and career-development pathways available in many locations.