Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading daily reception, concierge, bell, guest services and night operations at Shangri-La Singapore. Requirements typically include a diploma or degree in hotel management, several years of front-office experience, and previous supervisory experience in an upscale or luxury hotel. Strong communication, leadership, problem-solving and organisational skills are expected, along with familiarity with hotel property-management systems. The successful candidate should be guest-focused, calm under pressure, commercially aware and able to coach a multicultural team. Flexibility to work shifts, weekends and public holidays is essential, as is professional English; additional languages and experience with luxury hospitality are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event facilities. Shangri-La Singapore is a landmark urban resort set within extensive gardens near Orchard Road. It operates multiple accommodation towers, restaurants, lounges, meeting venues, recreational facilities and family-oriented services. The company places strong emphasis on personalised guest experiences, employee development, teamwork and operational excellence. Working for Shangri-La can provide exposure to international guests, luxury-service standards and career progression across departments or destinations within the wider group.