Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations and serves as the senior manager on duty, ensuring smooth arrivals, departures, guest requests, complaints, and service recovery. Candidates typically need a diploma or degree in hospitality or a related field, previous front-office supervisory or management experience, and strong knowledge of hotel operations. Excellent communication, leadership, problem-solving, and customer-service skills are expected. Familiarity with hotel property-management systems, proficiency in English, and the ability to work rotating shifts, weekends, and public holidays are usually required. The successful candidate should remain calm under pressure, support colleagues, uphold Shangri-La service standards, and ensure guest satisfaction, safety, and operational efficiency.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its warm Asian hospitality, high service standards, and distinctive Shangri-La guest experience. Shangri-La Singapore is a major luxury hotel set within extensive tropical gardens near Orchard Road. It offers accommodation, restaurants and bars, meeting facilities, wellness services, and event spaces for leisure and business guests. The company employs colleagues across hotel operations, including front office, food and beverage, housekeeping, engineering, sales, finance, and guest services. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to personalized service.