The Senior Sales Manager (MICE) is expected to drive meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong record in MICE or corporate accounts. The candidate should understand local and international markets, maintain relationships with event organisers and corporate clients, prepare proposals, negotiate contracts and achieve revenue targets. Excellent communication, presentation, networking and negotiation skills are essential. The role also requires close coordination with operations, events and revenue teams, accurate forecasting, market awareness and willingness to travel for client visits and industry events.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, comfortable accommodation and extensive international presence. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Shangri-La properties typically provide accommodation, restaurants, meetings and events, wellness facilities and business services for leisure and corporate guests. In Indonesia, the brand has operated prominent properties serving major business and tourism markets, including Jakarta and Bali. The company places strong emphasis on warm hospitality, personalised guest experiences, employee development and professional service standards. A Senior Sales Manager within the group would generally work in a target-driven commercial environment, developing corporate and MICE accounts while coordinating closely with hotel operations to deliver successful events and long-term client relationships.
Indonesia offers very different working environments across its islands. Java, especially Jakarta, has the strongest corporate, convention and hotel-sales market, while Bali provides major opportunities in luxury resorts, weddings, incentives and international tourism. Batam, Lombok and other destinations also support expanding hospitality sectors. Work culture is relationship-oriented, respectful of hierarchy and often collaborative; networking and personal trust are important in sales. Lifestyle ranges from fast-paced urban living in Jakarta to a more relaxed, outdoor-focused routine in Bali or Lombok. Costs vary considerably, with central Jakarta and popular Bali areas being more expensive. Foreign employees normally need employer sponsorship, an approved work permit and the appropriate Indonesian stay visa; working on a tourist visa is not permitted. Employers commonly assist with immigration, accommodation and relocation, but candidates should confirm tax, healthcare, housing and family arrangements before accepting an offer. Learning basic Indonesian is highly useful.
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