Waiter / Waitress (Lobby Lounge)

Job Description

The Waiter/Waitress supports service at the hotel’s Lobby Lounge by welcoming guests, taking food and beverage orders, serving accurately and efficiently, processing payments, and maintaining a clean, well-presented outlet. Candidates should have good communication and customer-service skills, a pleasant and professional manner, and the ability to work as part of a team. Previous experience in a hotel, restaurant, lounge, or hospitality environment is preferred. The role requires flexibility to work shifts, weekends, and public holidays, along with attention to detail, product knowledge, and the ability to remain calm during busy periods. Fluency in English is generally required; additional languages are an advantage.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established luxury hotel known for its landscaped gardens, extensive facilities, restaurants, event spaces, and service-focused guest experience. The company places strong emphasis on warm Asian hospitality, professional development, teamwork, and personalized service. Employees may work across accommodation, food and beverage, events, wellness, and guest-relations operations. As an international hotel brand, Shangri-La typically offers structured training and opportunities to develop a long-term hospitality career, although specific benefits, working hours, and employment conditions depend on the position and contract.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, retail, aviation, finance, technology, and healthcare. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, and major business districts. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Public transport is reliable, and accommodation, dining, and everyday services are convenient, though living costs can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, subject to eligibility and government approval. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, deposits, and medical insurance, and confirm salary, working hours, meals, accommodation, and pass arrangements before relocating.