Captain, Shophouse

Job Description

The Captain, Shophouse is responsible for supervising daily restaurant operations, welcoming guests, taking orders, coordinating service, and ensuring food and beverage standards are consistently met. Candidates should have relevant experience in a hotel or restaurant environment, strong communication skills, sound knowledge of service procedures, and a professional, guest-focused attitude. The role requires teamwork, attention to detail, the ability to handle busy periods, and confidence in guiding service staff. Flexibility to work shifts, weekends, and public holidays is expected. Familiarity with POS systems, menu knowledge, hygiene standards, and resolving guest concerns would be advantageous.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts, and exceptional service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Singapore is a landmark luxury hotel set within extensive landscaped gardens, offering guest rooms, suites, dining venues, leisure facilities, and extensive event services. The company emphasizes warm Asian hospitality, personalized guest experiences, employee development, and high operational standards. Its teams include colleagues from many nationalities and backgrounds, creating a diverse workplace. Employees typically work in a structured hotel environment with opportunities to develop careers in food and beverage, rooms, culinary operations, events, and other hospitality functions.

Destination Guide

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, and healthcare. The culture is multicultural, with Chinese, Malay, Indian, and international influences, and English is widely used at work. Lifestyle is convenient and highly urbanized, with excellent public transport, safe neighborhoods, diverse food, shopping, parks, and cultural attractions. Living costs, especially rent, can be high, so accommodation and commuting should be considered carefully. Foreign employees generally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers normally handle the application process. New arrivals should prepare valid identification, medical or employment documents where required, and a realistic budget for housing, deposits, transport, and daily expenses.