The Service Associate – Horizon Club provides personalized service to guests using the hotel’s exclusive club lounge. Responsibilities typically include check-in and check-out assistance, handling reservations and requests, serving refreshments, maintaining lounge standards, responding to guest concerns, and coordinating with other departments. Candidates are generally expected to have hospitality or customer-service experience, good spoken and written English, professional grooming, and strong communication skills. A hotel, tourism, or related qualification is helpful. The successful candidate should be warm, attentive, organized, discreet, and comfortable working shifts, weekends, and public holidays. Knowledge of hotel systems and experience in a luxury property are advantages.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for gracious Asian hospitality, high service standards, comfortable accommodation, and extensive dining, wellness, and leisure facilities. In the Philippines, Shangri-La operates internationally recognized properties, including hotels and resorts in Manila, Cebu, and Boracay. The company places strong emphasis on guest satisfaction, cultural warmth, employee development, teamwork, and professional service. A Horizon Club position is usually based in an upscale hotel environment and involves close interaction with premium guests, making courtesy, confidentiality, attention to detail, and consistent service important parts of the role.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in hotels, restaurants, tourism, diving, events, and guest services. Filipino culture is generally warm, family-oriented, communal, and respectful, with English widely used in business and tourism. Lifestyle varies from energetic city living to relaxed coastal communities; living costs are usually lower outside major business districts, although resort islands can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate employment visa, while citizens of many countries may enter visa-free for a limited period subject to current immigration rules. Employers often assist with documentation, but applicants should verify requirements with the Philippine Bureau of Immigration or their embassy. New arrivals should budget for housing, transportation, health insurance, and possible seasonal employment fluctuations.
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