Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel or resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality, business, or a related field, together with substantial experience in luxury hotels or resorts and previous leadership responsibility. Strong knowledge of front office, food and beverage, housekeeping, engineering, and guest relations is expected. The role requires excellent communication, commercial awareness, problem-solving ability, and confidence working with multicultural teams. The successful candidate should be visible, hands-on, calm under pressure, and committed to Shangri-La’s service standards. Flexibility, professional presentation, and willingness to work weekends, holidays, and irregular hours are essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in 1971 and headquartered in Hong Kong. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalized service, strong guest relationships, comfortable surroundings, and its Asian-inspired approach to hospitality. Its Philippines portfolio includes prominent properties in Manila, Cebu, and resort destinations such as Boracay. The group employs colleagues from many nationalities and places emphasis on service culture, operational excellence, colleague development, and responsible business practices. Management roles generally involve maintaining brand standards while adapting operations to local markets, supporting commercial performance, and developing engaged teams. Benefits and compensation vary by property, seniority, and whether the position is locally hired or includes an expatriate package.