The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role typically requires previous experience in hotel reservations, front office or customer service, good knowledge of hotel operations, strong communication skills and confidence using computerised booking systems. Fluency in English is essential, while additional languages are advantageous. The successful candidate is expected to maintain accurate reservation records, promote room types and packages, follow rate and availability procedures, coordinate closely with Front Office and Sales, and provide professional, prompt service. Flexibility for shifts, weekends and public holidays, attention to detail, a positive attitude and the ability to work under pressure are also important.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, warm hospitality and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a long-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens and extensive leisure amenities. The company places strong emphasis on personalised guest service, operational standards, employee development and teamwork. Working for Shangri-La can provide exposure to international hotel operations, luxury-service practices and career opportunities across departments and destinations. Specific duties, benefits and employment conditions for a Reservation Executive depend on the property and the final employment offer.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, restaurants, retail, finance and technology. Its multicultural society blends Chinese, Malay, Indian and international influences, reflected in its food, festivals and languages. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, beaches, parks and a wide range of dining options. Housing can be expensive, especially near central areas, so many employees share accommodation or live outside the city centre. Foreign nationals generally need an approved work pass before starting employment; the employer usually supports the application, with eligibility depending on salary, qualifications and experience. New arrivals should budget for rent, transport, healthcare and daily expenses, and confirm accommodation and pass arrangements before relocating. Singapore’s tropical climate is hot and humid throughout the year, with frequent rain.
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