The F&B Sales Manager is responsible for promoting and selling the hotel’s restaurants, bars, banquets, catering services and food-and-beverage packages. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel or F&B sales experience, strong knowledge of the local market, and excellent communication and negotiation skills. The successful candidate is expected to develop corporate and event accounts, meet revenue targets, maintain client relationships, coordinate with operations, prepare proposals and contracts, and represent Shangri-La professionally. Flexibility, commercial awareness, presentation skills and the ability to work evenings, weekends and during large events are important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian service, elegant accommodation and well-developed resort and city-hotel properties. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties commonly include restaurants, bars, meeting facilities, spas and leisure amenities, creating opportunities across hotel operations and commercial departments. The company places strong emphasis on guest satisfaction, service quality, teamwork, employee development and cultural hospitality. In Malaysia, Shangri-La has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employment may include staff meals, uniforms, medical coverage, training, hotel discounts and other benefits, depending on the property and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur and popular island destinations including Langkawi, Penang, Redang, Perhentian, Tioman and parts of Sabah. Resort jobs are available in food and beverage, sales, events, front office, housekeeping and guest activities, while larger cities provide stronger year-round corporate and banquet business. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Island life is relaxed and scenic, with beaches, diving, local food and outdoor activities, but transport and services can be more limited than in major cities. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled through the company and Malaysian authorities. Candidates should confirm salary, accommodation, transport, insurance, work authorization and contract terms before relocating. Costs vary significantly between resort islands and urban areas.
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