Housekeeping Coordinator (Emiratisation Program)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Housekeeping Coordinator supports the department with administrative and operational coordination, including preparing reports, maintaining records, handling telephone and email communication, coordinating room status updates, and assisting supervisors and housekeeping colleagues. Candidates should be organized, service-focused, computer literate, and confident communicating with guests and hotel departments. Previous hotel or housekeeping experience is advantageous, while knowledge of office systems and a professional appearance are expected. As this is part of an Emiratisation program, the role is intended for eligible UAE nationals and requires reliability, teamwork, discretion, attention to detail, and a willingness to learn Shangri-La service standards and hotel procedures.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. The company is known for personalized service, distinctive properties, and its Asian-inspired philosophy of warm hospitality. Shangri-La employs colleagues across accommodation, food and beverage, wellness, guest services, engineering, and corporate functions. Its UAE operations include luxury hotels and resorts serving business and leisure travelers. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to guest satisfaction. The group also supports training, career development, and local employment initiatives such as Emiratisation.