Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service across front office and relevant departments. Responsibilities typically include handling guest requests and complaints, coordinating arrivals and departures, monitoring service standards, supporting colleagues, managing emergencies, and preparing operational reports. Candidates should have relevant hotel or hospitality experience, strong communication and problem-solving skills, leadership ability, and a customer-focused approach. Experience in front office operations and familiarity with hotel property-management systems are advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays, along with professional presentation, sound judgement, and the ability to remain calm in a fast-paced luxury environment.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and conference facilities. Shangri-La Singapore is a well-established luxury hotel set within landscaped grounds near Orchard Road. It serves business and leisure travellers and offers extensive dining, events, recreational, and family facilities. Employees are generally expected to deliver attentive, personalised service while working collaboratively across departments. The company provides opportunities in hotel operations, guest relations, food and beverage, culinary services, events, finance, engineering, and other hospitality functions.