Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service across front office and relevant departments. Responsibilities typically include handling guest requests and complaints, coordinating arrivals and departures, monitoring service standards, supporting colleagues, managing emergencies, and preparing operational reports. Candidates should have relevant hotel or hospitality experience, strong communication and problem-solving skills, leadership ability, and a customer-focused approach. Experience in front office operations and familiarity with hotel property-management systems are advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays, along with professional presentation, sound judgement, and the ability to remain calm in a fast-paced luxury environment.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and conference facilities. Shangri-La Singapore is a well-established luxury hotel set within landscaped grounds near Orchard Road. It serves business and leisure travellers and offers extensive dining, events, recreational, and family facilities. Employees are generally expected to deliver attentive, personalised service while working collaboratively across departments. The company provides opportunities in hotel operations, guest relations, food and beverage, culinary services, events, finance, engineering, and other hospitality functions.

Destination Guide

Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and logistics. English is widely used, while Mandarin, Malay, and Tamil are also official languages. The culture is orderly, diverse, and influenced by Chinese, Malay, Indian, and Western traditions, with excellent food, public transport, healthcare, and personal safety. Lifestyle costs can be high, especially rent, but public housing areas and efficient transport offer practical options. Foreign employees generally need an employer-sponsored work pass. Hospitality professionals may qualify for an Employment Pass or, depending on salary and role, an S Pass; approval depends on government criteria and employer quotas. Secure a written offer before relocating, confirm accommodation and medical coverage, and budget for deposits, transport, and daily expenses. Singapore has a tropical climate, with hot, humid weather and frequent rainfall year-round.