Floor Supervisor

Job Description

The Floor Supervisor oversees daily restaurant floor operations, ensuring attentive service, smooth coordination between front- and back-of-house teams, and compliance with Shangri-La service standards. Requirements typically include relevant experience in hotel or restaurant operations, strong communication skills, customer-service ability, and confidence supervising and coaching staff. Candidates should be well organised, professional, guest-focused, and comfortable working shifts, weekends, and public holidays. Knowledge of food and beverage service, cash handling, hygiene standards, and basic computer systems is advantageous. The role also requires the ability to resolve guest concerns calmly and maintain high standards during busy service periods.

Company Info

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Asia and known for warm, personalised service and distinctive properties. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La Singapore is a well-established luxury hotel set on Orange Grove Road near Orchard Road. It offers accommodation, restaurants and bars, meeting facilities, leisure amenities, and extensive guest services. The company places strong emphasis on service excellence, employee development, teamwork, cultural awareness, and creating memorable guest experiences. Employees commonly work in a structured international environment with opportunities to build careers across hotel departments and destinations.

Destination Guide

Singapore is a compact, modern island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in festivals, languages, and cuisine. Lifestyle is convenient and safe, with excellent public transport, shopping, dining, parks, and healthcare, although housing and everyday costs can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers usually guide successful candidates through the application process. Relocating workers should budget for accommodation, transport, deposits, insurance, and permits, and confirm whether staff housing or meals are provided. Singapore's hot, humid climate and fast-paced work culture are important considerations.