Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages enquiries, coordinates special requests, resolves concerns, and helps create a personalised Shangri-La experience. Candidates should have hospitality or customer-service experience, strong English communication skills, a polished and friendly manner, and good knowledge of hotel operations. Additional languages are advantageous, particularly in Singapore’s international market. The role requires flexibility for rotating shifts, weekends and public holidays, attention to detail, professional grooming, and the ability to remain calm while handling demanding situations. Candidates are expected to work closely with Front Office, Housekeeping, Food and Beverage, and other departments while consistently delivering attentive, discreet and efficient service.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, personalised service and well-established luxury properties. Shangri-La hotels typically offer accommodation, restaurants, meeting facilities, wellness services and guest experiences designed for both business and leisure travellers. In Singapore, the group is represented by Shangri-La Singapore, a prominent luxury hotel serving international visitors, corporate guests, families and local clients. Employees are generally expected to demonstrate genuine care, cultural awareness, professionalism and strong teamwork. The company also places emphasis on service standards, guest satisfaction, operational efficiency and opportunities for learning and career development within the wider hospitality network.