Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, hotel enquiries, wake-up calls, service requests and message coordination in a professional and timely manner. Requirements typically include a secondary school or hospitality qualification, previous hotel or customer-service experience, clear spoken English, good telephone etiquette and basic computer skills. Additional languages are advantageous in Singapore’s international hospitality market. The successful candidate should remain calm under pressure, listen carefully, protect guest confidentiality and communicate accurately with operating departments. Flexibility for rotating shifts, weekends and public holidays is expected. A warm, helpful personality, strong attention to detail and familiarity with hotel service standards are important for representing Shangri-La effectively.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognized for its service culture, welcoming guest experiences and distinctive properties worldwide. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel known for its landscaped grounds, comprehensive accommodation, restaurants, conference facilities and family-friendly services. Employees work in a multicultural environment where courtesy, personal attention and consistent service are strongly emphasized. The company offers opportunities across rooms, food and beverage, engineering, wellness, sales and corporate functions. Candidates are generally expected to demonstrate professionalism, teamwork, cultural awareness and a genuine interest in creating memorable guest experiences.

Destination Guide

Singapore is a compact, highly connected city-state with strong opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and safe, with excellent public transport, modern healthcare and abundant shopping and dining options. Housing can be expensive, especially in central areas, although shared accommodation and suburban districts may reduce costs. Singapore has a tropical climate with year-round heat, humidity and frequent rain. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through the Ministry of Manpower. Before relocating, confirm the pass type, accommodation, medical requirements and employment terms. Public holidays and shift work are common in hospitality roles.