Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest service, team performance, VIP relations, and service standards. Requirements typically include a hospitality or hotel-management background, several years of experience in front office, executive lounge, guest relations, or food and beverage operations, and strong English communication skills. Experience with luxury or international hotels is highly valued. The successful candidate is expected to be polished, attentive, commercially aware, and confident handling special requests and guest complaints. Leadership, staff coaching, scheduling, budget awareness, and knowledge of hotel systems are also important. Flexibility to work shifts, weekends, and public holidays is required, together with a genuine commitment to Shangri-La's service culture.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its warm Asian hospitality, personalized service, elegant properties, and strong focus on guest experience. Its portfolio includes city hotels, island resorts, and branded residences, serving business travelers, leisure guests, families, and luxury clientele. Shangri-La places considerable emphasis on employee development, cultural awareness, operational excellence, and care for guests and communities. In Indonesia, the group has operated premium properties serving both international visitors and the domestic market. Employees can generally expect structured hotel procedures, multicultural teams, professional grooming standards, and opportunities to build experience within an established global hospitality organization.