The Service Associate supports daily operations at Summer Palace, Shangri-La’s Chinese restaurant, by welcoming guests, taking and serving orders, preparing tables, presenting menus, handling requests, and maintaining high service standards. Candidates should have a pleasing personality, good communication skills, a customer-focused attitude, and the ability to work efficiently in a busy, multicultural hotel environment. Previous experience in restaurant or hotel service is preferred, although hospitality graduates and well-presented applicants with a willingness to learn may be considered. Flexibility to work shifts, weekends, and holidays is expected. Knowledge of Chinese cuisine, food safety, and point-of-sale procedures is an advantage.
Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for refined guest service, comfortable accommodation, distinctive dining, and wellness experiences. Its Philippine properties employ teams across front office, food and beverage, culinary, housekeeping, engineering, finance, and guest relations. Shangri-La places strong emphasis on service culture, professional standards, teamwork, and employee development. Depending on the property and employment contract, staff may receive service charge, meals, uniforms, medical coverage, training, and other benefits. Summer Palace is one of the group’s Chinese dining concepts, offering Cantonese-inspired cuisine in an upscale hotel setting.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, with demand for restaurant, hotel, tourism, and customer-service professionals. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Spanish and American history, and diverse local cuisines. Lifestyle varies from fast-paced urban living to relaxed beach or provincial communities; living costs are generally lower outside major cities, although rents in business districts can be high. Foreign workers normally need an employer-sponsored work permit and an appropriate visa, while Filipino applicants can relocate domestically with standard identification and employment documents. Before moving, confirm accommodation, transport, medical coverage, contract terms, and service-charge policies. English is widely used in workplaces, and learning basic local phrases helps with everyday life.
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