Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest relations, telephone services and the arrival and departure experience. Candidates typically need hotel front-office experience, supervisory or team-lead experience, strong communication skills and good knowledge of hotel operating systems. Fluency in English is expected; additional languages are advantageous. The role requires a professional, guest-focused attitude, sound problem-solving ability and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to coach team members, maintain service standards, handle guest concerns tactfully, coordinate with other departments and ensure accurate procedures for check-in, check-out, billing and room allocation.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian hospitality, thoughtful service and high-quality accommodation. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and extensive leisure amenities. The company places strong emphasis on guest satisfaction, service consistency, employee development and multicultural teamwork. Its properties employ people across front office, food and beverage, housekeeping, culinary, engineering, sales and corporate functions. Working for Shangri-La generally involves a polished service environment, international guests and opportunities to build a long-term career in luxury hotel operations.