Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations and ensures a smooth, welcoming guest experience. Responsibilities typically include supervising reception and concierge teams, managing check-ins and check-outs, handling guest requests and complaints, coordinating with housekeeping and other departments, monitoring service standards, and taking charge during the manager’s absence. Candidates should have relevant hotel front-office experience, strong communication and leadership skills, sound knowledge of property-management systems, and good problem-solving ability. Fluency in English is expected; additional languages are advantageous. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and a calm, service-focused approach in a busy luxury-hotel environment.

About the employer

Shangri-La is a global luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a large luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and extensive guest services. The company places strong emphasis on genuine hospitality, personalized service, teamwork and professional development. Employees commonly work in a multicultural environment and support guests ranging from business travelers to families, leisure visitors and conference groups. As a well-established international brand, Shangri-La provides opportunities across front office, food and beverage, housekeeping, culinary operations, events, engineering and corporate functions.