The Senior Sales Manager (MICE) is responsible for generating and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, along with several years of hotel sales experience and a strong MICE network. The successful candidate should understand corporate and group travel markets, be confident negotiating contracts, preparing proposals and meeting revenue targets, and have excellent communication and presentation skills. Fluency in English is generally expected; Indonesian language and local market knowledge are valuable. The role requires client visits, event coordination, teamwork, commercial awareness and the ability to work flexible hours when major events are taking place.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts and residences across the world. The company operates properties in major cities and leisure destinations, offering accommodation, restaurants, wellness facilities, meetings and events, and personalized guest service. Shangri-La emphasizes warm Asian hospitality, professional development, responsible business practices and strong attention to detail. In Indonesia, its properties serve international travelers, local leisure guests, corporate clients and large-scale MICE events. Employees generally work in a multicultural environment with structured hotel operating standards and opportunities to build careers across departments and destinations. The company’s brand reputation, established corporate relationships and event facilities make its sales teams important contributors to occupancy, room revenue, catering and conference business.
Indonesia offers opportunities in hospitality, tourism, events, sales and hotel operations, especially in Jakarta on Java, Bali, Batam and major resort islands. Jakarta provides a fast-paced corporate lifestyle and the strongest MICE market, while Bali offers a more relaxed international environment with extensive resort and wedding business. Indonesian culture values courtesy, relationships, community and respectful communication; learning basic Bahasa Indonesia is highly beneficial. Living costs vary, with Jakarta and popular Bali areas being more expensive than many other regions. Employees should expect humid weather, traffic in major cities and a diverse food and religious landscape. Foreign nationals normally need an employer-sponsored work permit and KITAS, with the company handling immigration and employment approvals. A tourist visa or visa-free entry does not authorize employment. Candidates should confirm accommodation, health insurance, tax, relocation support and contract terms before moving.
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