The Manager, Lobby Lounge is responsible for overseeing daily lounge operations, guest service, team performance, service standards, revenue, and cost control. Candidates are generally expected to have a diploma or degree in hospitality, several years of experience in a luxury hotel, restaurant, lounge, or bar environment, and strong knowledge of food, beverages, service procedures, and point-of-sale systems. The role requires confident leadership, excellent communication, effective problem-solving, attention to detail, and flexibility to work shifts, weekends, and public holidays. Experience with staff training, guest recovery, inventory control, and creating a refined lounge atmosphere would be highly valued.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for personalised service, strong Asian hospitality values, upscale accommodation, and extensive dining and wellness facilities. Shangri-La Singapore is a prominent luxury hotel set within landscaped grounds near Orchard Road. It offers accommodation, restaurants, lounges, meeting and event facilities, recreational amenities, and family-oriented services. Employees typically work in a multicultural environment with an emphasis on guest satisfaction, service consistency, professional presentation, teamwork, and operational excellence. The group also provides opportunities for career development and mobility across its international hotel portfolio.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, and healthcare. The culture is multicultural, with Chinese, Malay, Indian, and Western influences, and English is widely used in business and daily life. Singapore offers excellent public transport, reliable infrastructure, high personal safety, diverse dining, shopping, parks, and convenient access to Southeast Asia. Living costs, particularly rent, are relatively high, although public transport and local food can be affordable. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications, and government approval. Employers commonly assist with applications, but candidates should confirm eligibility and relocation benefits before accepting an offer. New arrivals should budget for housing deposits, healthcare, transport, and adapting to Singapore's warm, humid climate.
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