The Service Associate - Reservations Executive handles room reservations, amendments, cancellations and guest enquiries for Shangri-La Singapore. Requirements typically include a diploma or equivalent experience in hospitality, reservations or customer service, good spoken and written English, computer proficiency and familiarity with hotel reservation systems. Additional language skills are advantageous. The successful candidate is expected to provide accurate, prompt and warm service, understand room types and hotel packages, follow booking and payment procedures, coordinate with Front Office and other departments, and meet service and sales standards. The role requires attention to detail, professional telephone etiquette, problem-solving ability and flexibility to work shifts, weekends and public holidays.
Shangri-La Group is a luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, Europe, the Middle East, North America and other international markets. The group is known for its Shangri-La Hotels and Resorts brand, which emphasizes personalized service, comfortable surroundings and strong connections with local culture. Shangri-La Singapore is a major luxury hotel set in landscaped grounds near Orchard Road. It offers accommodation, dining, meetings, events, wellness facilities and guest services for leisure and business travellers. Employees typically work in a multicultural environment with structured hotel operations, service training and opportunities to develop across departments and properties. The company generally looks for people who are guest-focused, dependable, polished in communication and able to maintain high standards during busy periods.
Singapore is a compact, modern island city-state with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Hotels regularly recruit in Front Office, Reservations, Food and Beverage, Housekeeping, Events and Culinary roles, although competition can be strong. The culture is multicultural, orderly and service-focused, with English widely used alongside Mandarin, Malay and Tamil. Public transport is efficient, healthcare and infrastructure are excellent, and the city offers diverse food, shopping, parks and nightlife. Housing can be expensive, especially in central areas, so newcomers often compare room rentals and commute times carefully. Foreign employees normally need an employer-sponsored work pass; eligibility depends on salary, qualifications and prevailing government requirements. Employers usually guide successful candidates through the application process. Candidates should secure a written offer, confirm benefits and understand accommodation, tax and relocation costs before moving.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...