The Service Associate – Horizon Club supports daily operations in Shangri-La’s executive lounge, providing attentive food and beverage service, welcoming guests, preparing refreshments, maintaining presentation standards, and responding to requests professionally. Candidates typically need a hospitality or related background, good spoken English, strong customer-service skills, and a polished, friendly manner. Previous experience in a hotel, restaurant, lounge, or guest-service role is advantageous. The position requires flexibility to work rotating shifts, weekends, and holidays, along with good teamwork, attention to detail, personal grooming, and the ability to remain calm while serving demanding or high-profile guests.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels are recognized for comfortable accommodations, restaurants, wellness facilities, meeting venues, and personalized guest experiences. In the Philippines, the group has established properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees generally work in a structured, guest-focused environment with opportunities for training, service-charge earnings, and career progression across hotel departments and international properties. Standards typically emphasize courtesy, professionalism, cultural awareness, teamwork, grooming, and consistent attention to detail.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other tourism destinations, with demand for hotel, restaurant, resort, customer-service, and event professionals. Filipino culture is warm, family-oriented, respectful, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities, with generally affordable food, transport, and housing outside major business districts. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants can relocate internally with valid identification and employment documents. New arrivals should research accommodation, transport, healthcare, climate, and typhoon conditions before moving. Salaries may be modest compared with some overseas markets, but benefits, service charges, and career development can improve the overall package.
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