Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, financial performance, service standards, and interdepartmental coordination. Candidates should have a degree in hospitality management or a related field, several years of experience in hotel or resort operations, and strong leadership skills. Experience in an international luxury property is highly desirable. The role requires excellent communication, problem-solving, decision-making, and commercial awareness, together with a hands-on approach to managing teams and resolving guest concerns. The successful candidate is expected to maintain Shangri-La service standards, coach employees, promote safety and compliance, and represent the resort professionally.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for Asian-inspired hospitality, attentive personal service, and premium facilities including restaurants, spas, meeting venues, and recreation areas. In the Philippines, Shangri-La operates properties in destinations such as Manila, Cebu, and Boracay. Its resorts typically serve leisure travelers, families, corporate guests, and international visitors. Employees are expected to deliver warm, personalized service while maintaining professional operating standards. Shangri-La places emphasis on teamwork, cultural understanding, employee development, guest loyalty, and responsible business practices. A Resident Manager would contribute directly to the smooth running of the property and the overall guest experience.