The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, financial performance, service standards, and interdepartmental coordination. Candidates should have a degree in hospitality management or a related field, several years of experience in hotel or resort operations, and strong leadership skills. Experience in an international luxury property is highly desirable. The role requires excellent communication, problem-solving, decision-making, and commercial awareness, together with a hands-on approach to managing teams and resolving guest concerns. The successful candidate is expected to maintain Shangri-La service standards, coach employees, promote safety and compliance, and represent the resort professionally.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for Asian-inspired hospitality, attentive personal service, and premium facilities including restaurants, spas, meeting venues, and recreation areas. In the Philippines, Shangri-La operates properties in destinations such as Manila, Cebu, and Boracay. Its resorts typically serve leisure travelers, families, corporate guests, and international visitors. Employees are expected to deliver warm, personalized service while maintaining professional operating standards. Shangri-La places emphasis on teamwork, cultural understanding, employee development, guest loyalty, and responsible business practices. A Resident Manager would contribute directly to the smooth running of the property and the overall guest experience.
The Philippines offers hospitality opportunities throughout Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Resort work is concentrated on major islands and often includes accommodation, meals, transport, or service-charge benefits. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by both local traditions and international culture. Island living provides beaches, diving, outdoor activities, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and supply costs can vary considerably outside major cities. Foreign nationals generally need an employer-sponsored work visa or permit, commonly supported by the hiring company, while entry and tourist status do not authorize employment. Candidates should confirm immigration requirements, contract benefits, taxation, accommodation, and relocation costs before accepting an offer. The tropical climate is warm and humid, with a rainy or typhoon season that varies by region.
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