The Host/Hostess welcomes guests, manages reservations and seating, answers enquiries, coordinates table assignments, and helps maintain a smooth and personalised dining experience at Summer Palace, Shangri-La Hong Kong. Candidates should have customer-service experience in a hotel or quality restaurant, good communication skills, a well-presented manner, and strong organisational ability. Cantonese and English are generally expected; Mandarin is an advantage. The successful candidate should be attentive, courteous, calm under pressure, flexible with shifts, and comfortable working evenings, weekends, and public holidays. Knowledge of restaurant reservation systems and an interest in Cantonese fine dining would be beneficial.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, refined accommodation, destination dining, and strong local connections. Island Shangri-La Hong Kong is a landmark luxury hotel in Admiralty, offering guest rooms, meeting facilities, restaurants, and wellness services. Summer Palace is the hotel's acclaimed Cantonese restaurant, recognised for elegant surroundings, traditional flavours, and high service standards. Employees typically work in a multicultural environment with structured hospitality procedures, training opportunities, staff benefits, and opportunities for career progression within Shangri-La's global network.
Hong Kong is a compact, energetic international city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese is valuable for customer-facing roles. Life is convenient and fast-paced, with excellent public transport, dense urban neighbourhoods, abundant dining, hiking trails, beaches, and cultural attractions. Housing is expensive, so employer accommodation or a housing allowance can be important. Most overseas employees need a work visa, commonly sponsored by the employer under the General Employment Policy; applicants normally need a confirmed job, suitable qualifications or experience, and proof that the role cannot easily be filled locally. Arrange insurance, banking, and accommodation before relocating, and check current immigration requirements with Hong Kong authorities.
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