Security Supervisor

Job Description

The Security Supervisor is responsible for maintaining a safe and secure environment for guests, colleagues, visitors and hotel property. Typical requirements include relevant hotel, security or law-enforcement experience, supervisory ability, good communication skills and knowledge of emergency procedures. The successful candidate should be physically fit, observant, calm under pressure and comfortable working shifts, including nights, weekends and public holidays. Duties may include supervising security officers, monitoring CCTV and access points, responding to incidents, preparing reports, supporting emergency drills and enforcing hotel policies. A valid local security qualification or permit, Cantonese and English ability, and customer-service awareness would be advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels and resort properties worldwide. The group operates under brands including Shangri-La, Kerry Hotels, JEN and Traders, with a presence across Asia, the Middle East, Europe, North America and other international markets. Its Hong Kong properties include Island Shangri-La and Kowloon Shangri-La. Employees typically work in a highly service-focused environment where professionalism, discretion, teamwork and attention to guest safety are important. The company offers opportunities across hotel operations, food and beverage, rooms, engineering, sales and corporate functions. Benefits and career development can vary by property, position and employment contract, but may include staff dining, uniform provision, training, medical coverage and hotel accommodation or travel-related privileges.

Destination Guide

Hong Kong is a busy coastal city and territory rather than a single island, although Hong Kong Island is one of its main areas. It offers strong opportunities in hotels, tourism, finance, retail, technology, logistics and professional services. The culture combines Cantonese traditions, international influences, festivals, excellent food and a fast-paced work ethic. Lifestyle options range from dense urban neighbourhoods and late-night dining to beaches, hiking trails and outlying islands. Public transport is extensive and efficient, using the MTR, buses, ferries and trams. Foreign employees generally need an employment visa sponsored by their employer; applications usually require a confirmed job, suitable qualifications and proof that the role cannot easily be filled locally. The employer normally assists with paperwork. Rent is high, so candidates should research housing, healthcare, tax, schooling and daily commuting before relocating.