The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while ensuring accurate records and maximizing room revenue. Candidates typically need a diploma or equivalent qualification, previous hotel reservations or front-office experience, strong English communication skills and confidence using reservation or property-management systems. Knowledge of hotel room types, rates, packages and distribution channels is valuable. The role requires a professional telephone manner, attention to detail, prompt follow-up and the ability to remain calm during busy periods. The successful candidate is expected to deliver warm, accurate service, coordinate effectively with front office and sales teams, protect guest information and support Shangri-La’s service standards. Shift, weekend and public-holiday work may be required.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalized service, comfortable accommodation, refined dining and strong attention to guest experience. Shangri-La Hotel Singapore is a prominent five-star property set amid extensive gardens near Orchard Road. It offers guest rooms and suites, restaurants, meeting facilities, recreational services and event spaces serving both leisure and business travelers. Employees generally work in a multicultural environment with structured operational standards and opportunities to develop within hotel departments or the wider Shangri-La network. Service quality, professionalism, teamwork and genuine care for guests are central to the company’s workplace expectations.
Singapore is a compact, highly connected island city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and logistics. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and major business districts. The culture is multicultural, orderly and service-focused, with English widely used alongside Mandarin, Malay and Tamil. Public transport is clean and efficient, although accommodation and daily expenses can be high. Singapore offers excellent food, safety, healthcare, shopping and access to Southeast Asia. Foreign hires generally need employer sponsorship for a work pass, commonly an Employment Pass or S Pass, subject to salary, qualifications, experience and government approval. Candidates should secure a written offer before relocating and confirm eligibility with Singapore’s Ministry of Manpower. Employers may provide staff meals, uniforms, transport or accommodation assistance, but benefits vary. Weather is hot and humid year-round, with frequent rain.
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