The Team Leader, Dining Reservations oversees daily restaurant reservation operations, ensuring enquiries, bookings, amendments and cancellations are handled accurately and professionally. Requirements typically include relevant experience in restaurant reservations, hotel dining or guest services, strong communication skills, customer-service focus and confidence using reservation or property-management systems. The candidate is expected to lead and coach the team, coordinate closely with restaurants and front office, manage guest preferences, maximise table utilisation and resolve booking issues promptly. Fluency in English is generally required; additional languages and experience with luxury hospitality are advantageous. The role also requires strong organisation, attention to detail, a polished manner and flexibility to work shifts, weekends and public holidays.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalised service, refined accommodation, restaurants, wellness facilities and memorable guest experiences. Shangri-La Singapore is a prominent city resort set near Orchard Road, offering guestrooms, suites, extensive gardens, dining venues, meeting facilities and recreational amenities. The group places strong emphasis on genuine hospitality, service excellence, teamwork and professional development. Employees typically work in a multicultural environment and support guests ranging from business travellers and families to luxury leisure visitors. Specific benefits, salary and employment conditions for this position depend on the employment contract and the candidate’s experience.
Singapore is a compact, highly connected island city with opportunities in hospitality, tourism, finance, technology, healthcare, logistics and education. Hotels and restaurants regularly recruit internationally experienced staff, although competition is strong and service standards are high. The culture is multicultural, safe and orderly, blending Chinese, Malay, Indian and international influences. English is widely used at work. Lifestyle options include excellent public transport, shopping, museums, beaches, parks and diverse food markets, though housing and daily expenses can be relatively high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications, experience and current government requirements. Employers commonly provide guidance on applications, but candidates should confirm eligibility before accepting an offer. Relocation is straightforward, with efficient transport and healthcare, but newcomers should budget for accommodation deposits, insurance and initial living costs.
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