The Sales & Marketing Coordinator supports the hotel’s sales, marketing and communications activities. Typical requirements include a diploma or degree in hospitality, marketing, business or a related field, along with good written and spoken English, strong organisation skills and confidence using Microsoft Office and hotel systems. Knowledge of the local market and additional languages may be advantageous. The successful candidate is expected to coordinate sales appointments, promotional campaigns, client communications, marketing materials, reports and events, while maintaining accurate records and supporting revenue-generation goals. A professional appearance, attention to detail, teamwork, initiative and a customer-focused attitude are important for representing Shangri-La effectively.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable accommodation, dining, wellness facilities and business and leisure experiences. Shangri-La hotels in Malaysia serve both domestic and international guests and typically combine local culture with the group’s international service standards. The company offers roles across hotel operations, food and beverage, sales, marketing, finance, engineering and guest services. Employees are generally expected to demonstrate hospitality, professionalism, teamwork and a strong commitment to guest satisfaction. Benefits and career development opportunities vary according to the property, position and employment terms.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, beaches, outdoor activities and a strong tourism economy, although salaries may be lower than in Kuala Lumpur. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hospitality. Living costs vary; accommodation and transport are generally more affordable outside major city centres. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, contract terms, accommodation, insurance and relocation support before accepting an offer. Malaysia’s tropical climate is warm and humid year-round, with monsoon conditions differing by region.
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