The Host or Hostess welcomes guests, manages reservations and seating, provides information about the Lobster Bar & Grill, and helps create a smooth dining experience. Candidates should have hospitality or restaurant experience, strong communication skills, a polished appearance, and excellent customer-service ability. Fluency in English is important; Cantonese and Mandarin are valuable in Hong Kong. The role requires confidence, patience, attention to detail, and the ability to remain professional during busy service periods. Candidates are expected to coordinate closely with servers and managers, handle guest requests courteously, maintain accurate seating records, and represent Shangri-La’s high service standards. Flexibility for evenings, weekends, and public holidays is normally required.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for warm Asian hospitality, high service standards, elegant accommodation, destination dining, and comprehensive guest facilities. Shangri-La operates several prestigious properties in Hong Kong and is known for investing in employee training, career development, and long-term service excellence. Its restaurants commonly serve local and international guests, business travelers, and premium leisure customers. Working for Shangri-La generally involves professional presentation, teamwork, cultural awareness, and a strong focus on personalized guest experiences. Benefits may include staff meals, uniform, medical coverage, service charge, training, and hotel discounts, depending on the position and employment terms.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Hospitality roles are concentrated in Central, Tsim Sha Tsui, Causeway Bay, and major resort areas, with career progression available through global hotel groups. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and tourism. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails, beaches, and a high cost of housing. Most overseas employees need an employment visa sponsored by the hiring company, usually requiring a confirmed job and proof that their skills and salary meet immigration requirements. Employers may assist with documentation, but applicants should verify current rules with Hong Kong Immigration. Relocation planning should include accommodation, transport, healthcare, taxes, and initial living expenses.
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