Housekeeping Coordinator

Job Description

The Housekeeping Coordinator supports the department by coordinating room assignments, staff schedules, guest requests, lost-and-found records, maintenance reports and communication with Front Office and Engineering. Candidates should have good organisational and communication skills, attention to detail, basic computer knowledge and the ability to manage several requests accurately. Previous hotel housekeeping or administrative experience is preferred, while familiarity with hotel systems and Cantonese, English or Mandarin may be advantageous in Hong Kong. The role requires a professional attitude, discretion, flexibility and willingness to work shifts, weekends and public holidays. The successful candidate is expected to respond promptly to guests and colleagues, maintain accurate records and help ensure Shangri-La's cleanliness and service standards are consistently achieved.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations, offering accommodation, dining, meetings, wellness and resort experiences. Shangri-La Hotels in Hong Kong are known for high service standards, refined facilities and a multicultural workforce. Employees typically work in a structured hotel environment with opportunities to develop through on-the-job training and internal mobility. The company places strong emphasis on genuine hospitality, guest satisfaction, teamwork and attention to detail. Exact benefits, working conditions and career development opportunities depend on the individual property and employment contract.

Destination Guide

Hong Kong is a compact, highly connected city with a fast-paced lifestyle, a strong international outlook and access to beaches, hiking trails and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, events, tourism, cruise services and wellness, especially for candidates with language skills and customer-service experience. Cantonese is widely used, while English is important in business and hotels; Mandarin is also valuable. Rent can be expensive, particularly on Hong Kong Island and Kowloon, so many employees share accommodation or live in the New Territories. Public transport is excellent, with the MTR, buses and ferries covering most areas. Foreign nationals generally need an approved employment visa sponsored by an employer before starting work; requirements vary by nationality and qualifications. Employers may provide staff meals, transport or accommodation, but these benefits should be confirmed in the offer.