The Host or Hostess at Shang Palace welcomes guests, manages reservations and seating, coordinates table availability, and supports smooth restaurant operations. Candidates are expected to have customer-service experience, preferably in a luxury hotel or fine-dining environment, with strong communication and organizational skills. Fluency in English and Cantonese is highly advantageous in Hong Kong; Mandarin may also be useful. The successful candidate should present a polished, warm and professional manner, remain calm during busy periods, understand high service standards, and work flexibly across shifts, weekends and public holidays. Knowledge of restaurant reservation systems and familiarity with Chinese cuisine or fine dining would be beneficial.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for Asian-inspired hospitality, attentive personal service and high standards in accommodation, dining, wellness and events. Shang Palace is Shangri-La’s signature Chinese restaurant concept, often recognized for Cantonese cuisine, refined interiors and premium guest experiences. Employees typically work in multicultural teams and receive exposure to luxury hotel operations, structured service standards and professional development opportunities. Benefits and conditions vary by property and position, but may include service charge, meals, uniform, medical coverage, staff rates and training.
Hong Kong is a compact, international destination combining a fast-paced city lifestyle with beaches, hiking trails and outlying islands such as Lantau, Lamma and Cheung Chau. Hospitality offers many opportunities in luxury hotels, restaurants, catering, events, tourism and cruise-related services, although competition is strong and Cantonese is valuable. The culture blends Chinese traditions with international influences; courtesy, punctuality and high service standards are important at work. Rent can be expensive, especially on Hong Kong Island and in Kowloon, so staff housing or shared accommodation may be worth considering. Public transport is excellent, with the MTR, buses and ferries connecting major areas. Foreign employees generally need an employer-sponsored employment visa, supported by a confirmed job and proof of qualifications or experience. Arrange accommodation, health insurance, banking and local registration before arrival, and check current immigration rules with Hong Kong authorities.
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